I inadvertently ended up influencing the national postal service’s impending legislation. It all started last year when I received in the post, a package from my husband sent from India. He was acting in a film that was shooting on location in Kolkata, I can’t say his name but he is incredibly famous. Anyway he always sends me elaborate gifts from wherever he is filming. This time it was a beautiful traditional indian sari hand crafted from fabrics he chose. When it got delivered to my Australian address, the postage bag had been terribly damaged. Obviously the original postage materials from india had been badly damaged in transit so the Australian courier service went to repackage it into new courier satchels. However, when the courier delivered it it was hardly handled with care. The bag was ripped and the actual sari was falling out the packaging. The sari was thankfully unharmed but I was just a little perturbed by the lack of care taken by the courier service and phoned to register my complaints. They told me they understood and they had actually received a few complaints about their current postage bags. I told them that I liked their service but I would be unable to continue using them unless they improved their bags. Now, it is becoming law that the postage bags have to be of a certain durable quality and safety level. My husband did not expect that him sending me a traditional sari would lead to a change in Australian legislation! I have even become involved in testing the new postage bags, they are sending me new samples and I have to report back on their toughness. It has been the most amazing customer service experience I have ever had. From early next year all of Australia’s post should be delivered in excellent and safe condition.
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